Returns and refunds

RETURNS & REFUNDS POLICY  

Pure Oak Revival

1. Overview  

At Pure Oak Revival, we want customers to be satisfied with their purchase. This policy outlines your rights and our procedures regarding returns and refunds.

2. 14-Day Cancellation Right  

Under the Consumer Contracts Regulations 2013, customers have the right to cancel their order within 14 days of receiving their goods.

To exercise this right, customers must notify us within 14 days of delivery by contacting us via email.

3. Return Conditions  

To be eligible for a return, items must:

• Be unused and in their original condition  

• Be returned in the original packaging  

• Include all parts and accessories supplied with the product

We reserve the right to refuse returns that do not meet these conditions.

4. Return Shipping  

Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items without tracking.

5. Faulty or Damaged Products  

If your item arrives faulty or damaged, please contact us within 48 hours of delivery and provide photographs of the issue.

We will arrange a replacement, repair, or refund where appropriate.

6. Refund Processing  

Once the returned item has been received and inspected, refunds will be processed to the original payment method.

Refunds may take several business days to appear depending on your payment provider.

7. Non-Returnable Items  

For hygiene and safety reasons, certain items may not be eligible for return if they have been used.

8. Late or Missing Refunds  

If you have not received a refund after a reasonable time, please first check with your payment provider or bank.

If the issue persists, contact us for further assistance.

9. Contact  

For return requests or refund enquiries, please contact:

Pure Oak Revival  

Email: [email protected]